XTinafootwear

Policies - Terms & Conditions - Returns

Terms And Conditions

By using this website and its services you agree to be bound by these "Terms and Conditions." If you do not agree, please cease using this site and its services. By placing an order with amarettegregor.com you attest you have the authority to use the payment method submitted. By placing an order with www.xtinafootwear.com, you acknowledge you have read and agree to these terms and the shipping and return policies.

Squarespace/Stripe/Paypal: This site is subject to the terms of Squarespace, Stripe and Paypal. This site is built using Squarespace, and uses Squarespace's commerce function to take and process orders. Squarespace's terms and conditions, including its privacy policy, can be found here. This site's payment processing system is run using Stripe and Paypal. Paypal's terms and conditions, including its privacy policy, can be found here. Stripe's privacy policy can be found here.  Squarespace and payment processors may have access to your information as they support this site in its authorized use of your information.

Use of Information/Privacy: Any information gathered from you during your use of this website will be kept confidential and used only in the course of fulfilling orders placed by you, in providing authorized communications, or as required by law. Credit card information will not be stored after your order is complete. By providing contact and payment information in the course of placing an order, you consent to allow this information to be used to process and fulfill that order. By providing your contact information in the course of signing up for communications, you consent to allow that contact information to be used for that purpose.

Contact information and payment information will never be sold. Contact information and payment information will never be shared with a third party, except as required by Squarespace/Paypal to fulfill authorized purchases, or as required by law.

Contact information and information about items purchased (NOT payment information) may be saved to facilitate future purchases, and be used to analyze and improve our business practices. Contact information may also be gathered from you for the purpose of providing announcements, news, or other communications about X Tina Footwear. Your information will only be used in this manner if you have given specific permission to receive these communications. You may opt out of these communications at any time by emailing xtinafootwear@yahoo.com.

Intellectual Property: All content, images, designs, and text are the intellectual property of X Tina Footwear, and may not be used without express permission. All rights are reserved.

Conflict Resolution: We will make every effort to ship goods that will meet your expectations, but in the event you are dissatisfied with your purchase please contact us as quickly as possible. We will do everything reasonably possible to remedy the situation, within the scope of our return policy. If you are dissatisfied with any part of your experience with the site, please email us at xtinafootwear@yahoo.com.

Links to Other Websites: This site may contain links to external or third-party sites. This website has no control over external or third-party sites, and use of these sites is subject to the terms, conditions, and policies of these individual sites. You are encouraged to read and understand the terms and policies of any external or third-party site.

The terms and conditions of this site may change at any time, and changes will take effect immediately. Please review these terms and conditions frequently. Use of this site is at your own risk, and X Tina Footwear is not liable for any damage, loss, or injury arising from use of this site.

 

Returns & Refunds Policy

Not what you expected? It's okay - we can help.
We hope you love your purchase, but if it's not what you expected - simply send your item back or bring it to our store.

Returns are accepted within 14 days

Only unworn merchandise in the original box may be returned. 

 

Return Items in Store

Please bring in the item(s), along with your merchandise receipt (within 14 days of purchase) and the original Order Summary to any Customer Service area in a land-based store near you. If you have a merchandise receipt and are within 14 days of purchase, we will refund the full purchases price to your original form of payment.

RETURN LOCATION

Our Return Mailing Location is 

19141 Stone Oak Parkway #104

San Antonio, TX 78258

 

Please call or email us to specify your location and the store location where your item was purchased. To help expedite the process, please have the store location address where the item was purchased, along with your receipt (if available)

Can't find your receipt?

For returns without a merchandise receipt or after 14 days from purchase, we will refund the lowest sale price offered in the last 30 days, credited to your Belk Charge or a Belk Gift Card.

 

Return Items Purchased Online

It is possible to return certain item(s) purchased online to your nearest X Tina Footwear location, with the exception of a few unique items (see Unique Item Returns below)

If you're not located near our store, follow the guidelines below:

·       Step 1: Indicate the appropriate reason beside the item ordered on the order summary section of the enclosed shipping invoice / packaging slip.

·       Step 2: Package the completed form with your item, along with its original packing materials. Secure all sides of the carton*

·       Step 3: Cut and attach the pre-addressed bar-coded return label (located at the bottom of the front side of your packing slip) to the outside of the carton.

 

Please return XTinaFootwear.com Purchases to:

Our Return Mailing Location is 

19141 Stone Oak Parkway #104

San Antonio, TX 78258

*For returns with a shipping invoice or packing slip within 14 days of purchase, we will refund the full purchase price t your original form of payment.
*Belk cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.

Can't find your packing slip or invoice?

For returns without a shipping invoice/packing slip, or returns after 14 days from purchase, we will refund the lowest sale price offered in the last 30 days. The refund will be credited to your Paypal Method of Payment. We strongly recommend that you ship your items(s) via Fedex or USPS insured services so you shipment may be tracked, if necessary, to its final destination.

X Tina Footwear will refund shipping and handling costs for returns only if: 1) your return contains defective merchandise or merchandise that was damaged during the initial shipping process; or 2) xtinafootwear.com operations is at fault due to shipping and/or handling error(s).

 

Unique Item Returns

We are unable to accept returns for the following products:

1.    Items worn or used for any period of time.

2.    Items not in original box

 

Credits

Most credits are posted to your credit card within 15 business days of the time that your returned merchandise is received by xtinafootwear.com. For more information, visit our FAQ page.

 

Return Status

If you have any questions regarding the status of your return you may contact one of our Service Representatives by email or phone. Please call Customer Service at (210) 316-6617 with questions about returns.